Sales Chat
Support Chat
Computer Room, Server, Network, Temperature, Environment Monitoring & Alerting with Room Alert, TemPageR & Device ManageR! Computer Room, Server, Network, Temperature, Environment Monitoring & Alerting with Room Alert, TemPageR & Device ManageR!
AVTECH Support
Support Tickets
Submit Ticket
Lookup Ticket
Knowledge Base
Application Notes
Technical Articles
Release Notes
Support Resources
Email-To-SMS Database
SNPP Database
TAP Dialup Database

Search FAQs

Frequently Asked Questions


Room Alert (36)

Common FAQs
How To Configure A Switch Sensor's 'Alarm On' Setting In Room Alert
Switch sensor 'Alarm On' states are set to 'Closed' by default in your Room Alert web interface. To change the 'Alarm On' setting for your switch sensor to 'Open,' follow...
Number of views: 1542
How To Configure A Windows Or Windows Server System As A Network Time Server (NTP)
If you can't allow Room Alert to access a time server through the Internet, and you don't have one available on your network, you may configure a system running Windows (XP...
Number of views: 1219
How To Configure External Modems in Device ManageR
Before you attempt to configure your dial-out or GSM modem in Device ManageR, please download and install the following plugins from your account at : -...
Number of views: 9328
How To Convert Between Celsius And Fahrenheit
[F = Fahrenheit, C = Celsius] To Convert Celsius To Fahrenheit F = 1.8C + 32 To Convert Fahrenheit To Celsius C = F – 32...
Number of views: 6984
How To Disable SNMP Trap Receiving On Room Alert 4E
The Room Alert 4E is the only device in our product line that can receive SNMP traps from other network devices (i.e. printers, fax machines, etc.) If this is not a feature...
Number of views: 3185
How To Discover AVTECH Devices With Device ManageR
You may discover your Room Alert or TemPageR monitors using either AVTECH's Device ManageR software or AVTECH's Device Discovery utility. Device ManageR can additionally...
Number of views: 1812
How to Download Firmware & Software from
For access to downloads for your AVTECH products - including firmware, software and SNMP MIB files - log in to your account at , AVTECH's device...
Number of views: 384
How To Enable Heat Index In Room Alert
The heat index represents how hot it actually feels by combining the current temperature and relative humidity. In hot conditions, the human body regulates its...
Number of views: 1350
How To Extend Digital Sensor Cables
By design, external digital sensor cables are 25 feet in length and can be extended up to a supported100 feet in total length. To extend the sensor cable, you...
Number of views: 7973
How To Position The WiSH Sensor: Best Practices
The Wireless Sensor Hub (WiSH) is a wireless hub that is used exclusively to transmit sensor data from internal and connected sensors back to the Room Alert 26W hardware...
Number of views: 1108
How To Reset Room Alert To Factory Defaults
You may reset Room Alert to factory defaults in 3 ways: - Through Room Alert's web interface - With the physical reset button on the Room Alert unit - Through Room...
Number of views: 2066
How To Synch Room Alert To A Time Server
By default, Room Alert obtains the time and date from an Internet NTP time server at IP address If you wish, you may configure your Room Alert to obtain...
Number of views: 12054
What Open & Closed States Mean In AVTECH Switch Sensors
The list below shows the conditions that correspond to OPEN and CLOSED for each of AVTECH's switch sensors. Air Flow 1 Sensor (NC)    ...
Number of views: 1601
Where To Find The MAC Address Of A Room Alert
A MAC address is a 12-character alphanumeric ID, typically divided into 6 sets of 2 characters, as shown below: 1A-2B-3C-4D-5E-6F You may need the MAC address of your...
Number of views: 1679

Most Viewed FAQs
How To Enable TFTP In Windows (Versions Vista And Above)
In certain cases, Technical Support may direct you to upload files to your AVTECH device using TFTP (trivial file transfer protocol).  The TFTP client is disabled by...
How To Update Firmware On AVTECH Devices
You may update the firmware on your Room Alert or TemPageR using AVTECH's Device Discovery utility or Device ManageR software. Before you begin, download the most...
How To Access The Settings Screen On Room Alert
The Settings screen of Room Alert and TemPageR is password protected to prevent unauthorized users from modifying the settings. By default, there is no user name and...
How To Test A GSM Modem Manually
Manually Testing A GSM Modem To test a GSM modem first connect the modem to the host system of Device ManageR using the documentation provided with the corresponding...
How To Adjust The Temperature Reading On Room Alert
The internal temperature sensor measures the ambient air temperature inside the Room Alert, TemPageR or Wireless Sensor Hub (WiSH). Under normal operating conditions, the...
Most Recent FAQs

Sales & Support:
Follow Us